Ordering Guidelines:

ORDERING TIMELINE: All caterings should be ordered/finalized 1 week prior to your event. In the case your event is made on short notice, we will be more than happy to assist you; however, menu selections may be limited. A late booking fee of $15.00 or 15%, whichever is greater, may be added to any event that is scheduled within 72 hours.

GUARANTEE COUNTS: A final meal count is required no later than 72 hours prior to the event and will not be decreased after this date for final billing purposes. Event billing is based on the guarantee or the number served, whichever is greater. A service charge will be added to all orders that do not meet the minimum number of guests.

FOOD SAFETY: AVI Fresh believes in food safety and follows Health Department Guidelines. Food,beverages and serving equipment may not be taken from any event. AVI Fresh cannot accept the liability for food or beverages not properly handled when removed from a function. Thus, we strongly discourage doing so.

EQUIPMENT: All equipment provided for a non-attendant function shall be the responsibility of the contracted group. Food, beverages and serving equipment may not be removed from any event. Removal of serving equipment will result in replacement value being added to the billing invoice.

EVENT DELIVERIES: AVI Fresh Catering will deliver to any location on campus during the hours of 7:00AM-8:00PM Monday through Saturday. Service outside of those hours may incur a labor surcharge.

DELIVERY CHARGE: For a full catering set up, there will be a $25.00 delivery charge for any event held outside of the Main Campus Center. For a catering that utilizes disposable small wares and does not require a catering attendant, the fee will be $10.00. China delivery charge is $50.00.

PRICING AND PAYMENT: Any meal served after 4:00 PM will be referred to as “dinner” for billing purposes. When planning an event, a University account number is needed for the ordering of food. When an order is to be billed without a University account number, the payment must be received before the event. All non-campus related events will be charged a 15% Service Charge and you are required to provide a credit card number to secure your event. For events that are not billed through a university account, remain ing balances must be paid prior to the start of the event by authorizing a credit card charge or check pay able to AVI Foodsystems.

PLACING YOUR ORDER: Please call the AVI Catering Office at 814.732.1500 or email us anytime at bernardo@pennwest.edu to discuss your event.

ARRANGING AND RESERVING A DATE: All room reservations for the University events must be coordinated with the Space Coordinator at boroconferences@pennwest.edu or at 814-732-2425 prior to discussing catered meals with AVI Foodsystems. It is the responsibility of the guest to reserve the room and discuss details for event set-up.

ADDITIONAL CHARGES: All prices quoted include basic linen to cover buffet tables. Additional linens can be ordered to cover registration tables or any other tables that you may need for your event at a cost of $5.00 per table. Linen fee required anywhere on campus.

CANCELLATION: Please notify the Catering Office of all cancellations as soon as possible. Events or menu items cancelled less than 72 hours prior to the event dated will be billed 100% of the total invoice.